Department

Implementation & Customer Success

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Hey, welcome to the CSM team! We are a passionate group of people that love seeing when clients reach their goals through engaged and motivated employees. And we know we are part of their success story.

Our job is basically to enable our clients to see and use our tool to its full potential. This is done on different levels, depending on how mature a user or a company is. We constantly communicate with users through different channels, such as live meetings and workshops, web-meetings and webinars, phone calls, regular e-mails, our counseling support tool (Zendesk) or our tracking tool (Churnzero). We work in every way we know to trigger users to do good things with the tool. We also work hard to give our users the right abilities to succeed and we try to match recommended activities with their motivation levels.

To accomplish this, we analyze a lot of data. We produce a lot of content such as information pages, tutorial movies and automated messages… and of course, we keep a good dialogue going so we can feed our internal product development with insights in order to develop the right features to stay ahead of customer needs. 

We work both in the high and the low end with our clients – sometimes we workshop with a management team and sometimes we verify if an e-mail address is correct. We see every contact with our clients as an opportunity to create ambassadors. We are the SEALs – Success by Engagement And Love.

Do this sound like something that could make you smile at work? Then connect with us :)  

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Ambitious but humble

We value creativity and getting things done. We work hard and believe in collaboration - enabled by our flat, open and honest culture. We know that in order to be creative we need to make room for fun too! 

One day we'll meet a large international cooperation, the next day a small creative agency. This means we need innovative creators, tech nerds, driven sales reps as well as seasoned HR experts on our team. We believe talent may come from all over the world to join us at our Stockholm HQ to realize our vision.

What you can expect

If you're looking for an org chart and clear processes we might not be the right place for you. But - if you're a doer, have ideas, and are keen on being part of building a company from an early stage you won't find a better place to be.

  • Bootstrapping is over

    Since December 2020, &frankly is a part of Simployer Group. Together with Simployer we share the passion of making it easier for all customers to become great employers – with engaged employees.

    Our joined forces with the well-established Simployer family give you an opportunity to join an agile and fast-moving company with accelerated growth.

  • An exciting journey

    &frankly and Simployer have a shared vision of becoming the market leader within our space in Northern Europe. Be part of that growth journey, and enjoy the experience of building a company. Joining a growing company means you can claim a really cool role now before anyone else takes it!

  • Room for creativity

    What you do will not be set in stone, nor is how we work – we want people who dare to try new things; we test everything from new sales and marketing methods to new customer engagement solutions and we try out new tech in order to find out what works best. If you have ideas that make sense, we will support you in realizing them.

  • Flexible office

    We've got a nice office at a great location in the city center, but a flexible approach to what extent you want to use it. We don't have a ping-pong table yet, nor the possibility to exit the office through a slip-and-slide, but that's just a matter of time...

Regeringsgatan 52
111 56 Stockholm Directions hello@andfrankly.com View page

Simployer Tech Polska / &frankly

Eternum
80-864 Gdańsk Directions agata.stamm@simployer.com

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@andfrankly.com
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