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Department

Implementation & Customer Success

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Hey, welcome to the CSM team! We are a passionate group of people that love seeing when clients reach their goals through engaged and motivated employees. And we know we are part of their success story.

Our job is basically to enable our clients to see and use our tool to its full potential. This is done on different levels depending on how mature a user or a company is. We constantly communicate with the users through different channels such as live meetings and workshops, web-meetings and webinars, phone calls, regular e-mails, our counseling support tool (Zendesk) or our tracking tool (Churnzero). We work in every way we know to trigger users to do good things in the tool. We also work hard to give our users the right abilities to succeed and we try to match recommended activities with their motivation levels.

To accomplish this, we analyze a lot of data. We produce a lot of content to information pages, tutorial movies and automated messages … and of course, we keep a good dialogue going so we can feed our internal product development with insights in order to develop the right features to stay ahead of customer needs. We work both in the high and the low end with our client – sometimes we workshop with a management team and sometimes we verify an e-mail address is correct. We see every contact with our clients as an opportunity to create ambassadors. We are the SEALs – Success by Engagement And Love.

Do you think this sounds like something that could make you smile at work? Then connect with us :)  

This is us!

Ambitious but humble

We're a small but quickly growing team that are passionate about making a change. We value creativity and getting things done over formal titles and fancy business cards. We work collaboratively and hard, with a flat, open and honest culture - and we know that in order to be creative we have to have fun doing it! And have a nice place to work. And satisfy the foodies.

We meet with large international companies one day and small creative agencies the next, which we means we need innovative creators, tech nerds, driven sales reps as well as seasoned HR experts on our team; people that we believe may come from all over the world and join us in Stockholm to realize our vision.

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email
@andfrankly.com
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