Customer Support Agent

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We're on a mission to put more smiles on people's workplaces and are looking for yet another star to join us!


We love our clients and we want to pamper them the best way we can. We have end-users all over the world and in different kinds of businesses, but our clients have one thing in common - they all care about the wellbeing and development of their employees. &frankly is a powerful tool to help them drive employee engagement and positive change within their organizations.

 

We offer you a fantastic team, dynamic environment and great development opportunities joining a young company with international ambitions. We are a diverse company with colleagues from all over the world, in different ages and with different backgrounds and skillsets.

Now we see a rapidly increasing number of clients and need to strengthen our Customer Support team. The team is in charge of making sure that customers are continuously receiving value from our service. We're always striving for a proactive business process and to be a step ahead of our clients.

What you will do 
As a Customer Support Agent you will help and guide customers via email, chat and phone. You’ll have an important role in building relationships with the customers, collecting feedback and making sure they have a positive experience. Your work will have a large impact on the business and you’ll be able to contribute to the growth of &frankly.

Your main focus will be to: 

  • Give excellent support to our customers. 
  • Become a product expert and a specialist in the field of Employee Engagement.  
  • Proactively help customers and colleagues use &frankly in the best way possible. 
  • Find solutions and improvements. 
  • Troubleshoot potential issues and work closely with the product team to quality check features. 
  • Summarize and package feedback coming from customers.
  • Create articles, guides, and supporting material for the knowledge base.
  • Be a part of building an awesome customer support team.

 

We think it’s good if you recognize yourself in this description
As a customer support agent, we want you to: 

  • Have great communication skills, both verbal and written in Swedish and English. If you happen to also speak a third language, e.g Norwegian or Danish, that is a bonus. 
  • Have a service-minded attitude. 
  • Be curious and eager to learn. 
  • Be a problem solver. 
  • Have basic technical skills.
  • Bonus if you have previously worked with customer success or support. 

 

So, you think this could make you smile at work? 

If you think this sounds interesting we would love to hear what you are looking for in your next employer, what you believe your strengths are and what makes you smile at work. Interviews will be held continuously so drop us a line ASAP :) We're looking forward to hearing from you!

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Regeringsgatan 52
111 56 Stockholm Directions hello@andfrankly.com View page

What you can expect

If you're looking for an org chart and clear processes we might not be the right place for you. But - if you're a doer, have ideas, and are keen on being part of building a company from an early stage you won't find a better place to be.

  • Bootstrapping is over

    Since December 2020, &frankly is a part of Simployer Group. Together with Simployer we share the passion of making it easier for all customers to become great employers – with engaged employees.

    Our joined forces with the well-established Simployer family give you an opportunity to join an agile and fast-moving company with accelerated growth.

  • An exciting journey

    &frankly and Simployer have a shared vision of becoming the market leader within our space in Northern Europe. Be part of that growth journey, and enjoy the experience of building a company. Joining a growing company means you can claim a really cool role now before anyone else takes it!

  • Room for creativity

    What you do will not be set in stone, nor is how we work – we want people who dare to try new things; we test everything from new sales and marketing methods to new customer engagement solutions and we try out new tech in order to find out what works best. If you have ideas that make sense, we will support you in realizing them.

  • Flexible office

    We've got a nice office at a great location in the city center, but a flexible approach to what extent you want to use it. We don't have a ping-pong table yet, nor the possibility to exit the office through a slip-and-slide, but that's just a matter of time...

Ambitious but humble

We value creativity and getting things done. We work hard and believe in collaboration - enabled by our flat, open and honest culture. We know that in order to be creative we need to make room for fun too! 

One day we'll meet a large international cooperation, the next day a small creative agency. This means we need innovative creators, tech nerds, driven sales reps as well as seasoned HR experts on our team. We believe talent may come from all over the world to join us at our Stockholm HQ to realize our vision.

Already working at &frankly?

Let’s recruit together and find your next colleague.

email
@andfrankly.com
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