facebook tracking
Product Specialist & Technical Support

Product Specialist & Technical Support

We're on a mission to put more smiles on people's workplaces and are looking for yet another star to join us at our Stockholm HQ! 

The description of this role

We are quickly growing and want to find someone who can become a product specialist and not only help our customers with the nitty gritty details of how our product works but also assist in answering technical support questions that may arise from our users.

In this role you would be expected to:

  • Become a product expert and assist our Sales reps and customers with detailed questions they may have on how the product works (e.g. how scheduling works, how to use our APIs, how the product can be configured for our customers etc.)
  • Assist our Implementation team with technical tasks during implementation of our tool for larger customers such as custom question configuration, set up single sign etc.
  • Help our Customer Success support team in troubleshooting technical problems that may arise for our users, i.e. technical troubleshooting with customers, identifying and reproducing bugs we need to fix.
  • Be part of connecting the digital tools we use, to make the digital customer journey even smoother.
  • Provide input to our product development backlog based on customer needs and recurring issues/questions.

In addition to the above, there are quite a few growth opportunities in this role, such as to help build up an ecosystem of partners that build integrations towards our data and onboarding APIs (e.g. pre-integrated HR systems, data analysis services etc.), and to help our customers with ad hoc reporting and data analysis.

Your team 

We can offer you a fantastic team, dynamic environment and great development opportunities joining a young company with international ambitions.

You will be based in the Customer Success department but will also work tightly with the Product department and Sales. We are a diverse team with colleagues from all over the World, in different ages, with different backgrounds and skill sets.

 

Courmayeur.jpg

Your future team, here on a skiing trip. 

We think it's good if you recognize yourself in this description:

  • Strong technical aptitude and understanding of technical concepts such as APIs, how web applications and apps work, experience working with various browsers and mobile phone models.
  • Curious and eager to learn about every small detailed aspect of our product, with ambition to understand it better than those who built it - bonus if you are also interested in the topic of Employee Engagement.
  • Strong verbal and writing skills in Swedish and English, with strong service mindset, able to explain technical concepts to both techies and non-techies, and to understand the underlying technical issue from a vague problem statement.
  • Bonus if you have previously worked in support tools such as Zendesk, have experience in reporting/data crunching in BI tools such as Tableau or similar and/or is able to directly look into databases to see issues and/or extract relevant data.

So, you think this could make you smile at work? 

If you think this sounds interesting we would love to hear what you are looking for in your next employer, what you believe your strenghts are and what makes you smile at work. Interviews will be held continuously so drop us a line ASAP :) We're looking forward hearing from you!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Stockholm

Regeringsgatan 52
111 56 Stockholm Directions hello@andfrankly.com

What you can expect

We are a young company that released our first product not too long ago. If you're looking for an org chart and clear processes we might not be the right place for you as we're prioritising agility as we grow. But - if you're a doer, have ideas and are keen on being part of building a company from an early stage you won't find a better place to be.

  • An exciting journey

    Be part of the startup journey in a company that's actually earning revenue already, and take part in the experience of building a company. (Joining early also means you can claim a really cool role now before anyone else takes it!)

  • Room for creativity

    What you do will not be set in stone, nor is how we work – we want people who dare to try new things; we test everything from new sales and marketing methods to new customer engagement solutions and we try out new tech in order to find out what works best. If you have ideas that make sense, we will support you in realizing them.

  • Bootstrapping is over

    We're an early stage startup but we're no longer working out of café or a friend's spare room. We've got a nice office at a great location in the city center, do Friday breakfasts, go out to eat at funky new restaurants and sometimes even workout together. We don't have a ping-pong table yet, nor the possibility to exit the office through a slip-and-slide, but that's just a matter of time...

Ambitious but humble

We're a small but quickly growing team that is passionate about making a change. We value creativity and getting things done. We work hard and believe in collaboration - enabled by our flat, open and honest culture. We know that in order to be creative we need to make room for fun too! 

One day we'll meet a large international cooperation, the next day a small creative agency. This means we need innovative creators, tech nerds, driven sales reps as well as seasoned HR experts on our team. We believe talent may come from all over the world to join us at our Stockholm HQ to realize our vision.

Already working at &frankly?

Let’s recruit together and find your next colleague.

email
@andfrankly.com
  • Agostinho Neto
  • Anna Johansson D'Ath
  • Arnaud Henneville-Wedholm
  • Carlos Roberto Gomes Jr
  • Caroline Fjellner
  • Davron Ahunov
  • Eduardo Medrado
  • Erika Drakenberg
  • Frederico Costa Galvão
  • Henrik Carlsson
Teamtailor

Applicant tracking system by Teamtailor