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Customer Success Manager for Enterprise Customers

Customer Success Manager for Enterprise Customers

We're on a mission to put more smiles on people's workplaces and are looking for yet another star to join us at our Stockholm HQ! 

We love our clients and we want to pamper them the best way we can. We have end-users all over the world and they are active in different businesses but our clients have one thing in common - they all care about the wellbeing and development of their employees. &frankly is a powerful tool to help them drive employee engagement and positive change within their organizations.

We see a rapidly increasing number of clients and need to strengthen our Customer Success team. The team is in charge of making sure that customers are continuously receiving value from our service. We strive to drive a pro-active business process and to be a step ahead of our clients.

We offer you a fantastic team, dynamic environment and great development opportunities joining a young company with international ambitions. We are a diverse company with colleagues from all over the world in different ages and with different backgrounds and skillsets.

The micro description of this role

In this particular role you will have focus on making our enterprise customers onboarded in a successful way. It is about being there for the client during the start-up phase, project manage their journey of implementing a new process in their organisation and making sure they are using the tool in the best way possible.

The more detailed description

Your daily work will include many different tasks, such as being a wingmate to our sales representatives, guiding the customer's project team in their internal work, training and workshopping with managers and administrators, act on movements in the system, feeding Product Development with relevant input and making sure your clients are using the tool in the best way possible.

We think it's good if you recognize yourself in this description:

  • You enjoy interacting with people and guide them on the right track when implementing a new process in their organisation 
  • You are passionate about creating customer loyalty and ambassadors among your customers
  • You have the ability to effectively multi-task, prioritize and take ownership of assignments and bring them to successful completion
  • You have a genuine interest in behaviour science
  • You search for a new and better solution to a challenge
  • You have extensive work experience of project management within B2B, working with clients with more than 1000 employees
  • You communicate fluently in both Swedish and English (written and oral)
  • You have good computer skills
  • You have a university degree or equivalent relevant studies
  • Bonus: experience of implementing SaaS
  • Bonus: working with questions as a mean of changing behaviour

So, you think this could make you smile at work? 

If you think this sounds interesting we would love to hear what you are looking for in your next employer, what you believe your strenghts are and what makes you smile at work. Interviews will be held continuously so drop us a line ASAP. We're looking forward hearing from you!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

What can you expect?

We are a young company that not too long ago tried our wings with the first (minimal) version of our product – and got caught up in a stampe of customers that impatently had been waiting for something new. This means if you're looking for an org chart and clear processes we might not be the right place for you. But if you're a doer, got ideas and is keen on being part of building a company from an early stage you can't find a better place to be.

  • An exciting journey

    Be part of the startup journey in a company that's actually earning revenue already, and take part in the experience of how to build a company. (Joining early also means you can claim a really cool role now before anyone else takes it :)

  • Room for creativity

    What you do will not be set in stone, nor is how we work – we want people who dare to try new things; we test everything from new sales & marketing methods, new customer engaging solutions and try out new tech in order to find out what works best and apply it where it adds most value. If you've got ideas that makes sense, we will support you in realizing them.

  • Bootstrapping is over

    We're an early stage startup but we're no longer working out of café or our friends' spare room. We've got a nice office at a great location, do friday breakfasts, go out to eat at funky new restaurants and work out together. We haven't got a ping-pong table yet, nor the possibility to exit the office through a slip-and-slide, but I guess that's just a matter of time.

Ambitious but humble

We're a small but quickly growing team that are passionate about making a change. We value creativity and getting things done over formal titles and fancy business cards. We work collaboratively and hard, with a flat, open and honest culture - and we know that in order to be creative we have to have fun doing it! And have a nice place to work. And satisfy the foodies.

We meet with large international companies one day and small creative agencies the next, which we means we need innovative creators, tech nerds, driven sales reps as well as seasoned HR experts on our team; people that we believe may come from all over the world and join us in Stockholm to realize our vision.

Already working at &frankly?

Let’s recruit together and find your next colleague.

email
@andfrankly.com
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