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Content Manager with focus on customer loyalty

Content Manager with focus on customer loyalty

Take a key role in driving customer loyalty for a company in the scaleup phase with good traction and a product that has positive impact on workplaces all around the world!

We're on a mission to put more smiles on people's workplaces and are looking for yet another star to join us at our Stockholm HQ! 

Not too long ago we launched the first minimum viable product of &frankly and saw immediate traction. Today &frankly is a powerful tool that drives employee engagement and positive change in workplaces around the world and is used by thousands of HR-leaders, managers and employees. We now see the need to scale our customer-focused communication to support our growth and are looking for a talented individual to help us. 

The micro description of this role

Make sure our key target groups understands the value our product brings in a way that is aligned with our overall values and tone-of-voice to drive user adoption and customer loyalty.

Our new Content Manager is important for our next step 

We are looking for someone who love to create compelling messages about the value our product brings to transform passive users into ambassadors and wow potential customers. 

This is a highly independent role where you will be working closely with Customer Success and R&D and others will rely on your work every single day. You will be planning and executing a content plan that pleases all users and potential customers, driving user adoption and loyalty. You’ll get to be creative with messaging and formatting and use whatever you see aligns best with customer needs and current trends. You are a storytelling wizard and can create a clear and strong message regardless of if you are telling an inspirational story on how customers can use &frankly to succeed, writing a conversion optimized e-mail or producing a practical How-To tutorial. Ultimately, you'll be responsible for creating engagement around our product while ensuring brand consistency and a great customer experience.

If you’re looking to roll up your sleeves, learn from and with a talented marketing team, make an immediate impact, and deliver on ambitious growth goals, this role is for you!

Your team 

We can offer you a fantastic team, dynamic environment and great development opportunities joining a young company with international ambitions.

You will be based in the marketing department but will work cross-functional with colleagues from other departments such as Customer Success, R&D and Sales. We are a diverse team with colleagues from all over the world in different ages and with different backgrounds and skillsets. 

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Your future team, here at our last trip together!

We think it's good if you recognise yourself in this description:

  • You’re an excellent storyteller who can transform product features into a strong value proposition
  • Previous experience in content development
  • Growth focused and understand how to create business value
  • A good collaborator that can drive projects forward and meet deadlines
  • Communicates fluently in both Swedish and English
  • Proficiency with Adobe Creative Suite
  • Experience with marketing automation and analytics is a plus
  • Interest in leadership and employee engagement and curious to learn more about this field

So, you think this could make you smile at work? 

If you think this sounds interesting we would love to hear what you are looking for in your next employer, what you believe your strengths are and what makes you smile at work. Please include some of your previous work in your application. Interviews will start in August. We're looking forward hearing from you!

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Department

Stockholm

Regeringsgatan 52
111 56 Stockholm Directions hello@andfrankly.com

What you can expect

We are a young company that released our first product not too long ago. If you're looking for an org chart and clear processes we might not be the right place for you as we're prioritising agility as we grow. But - if you're a doer, have ideas and are keen on being part of building a company from an early stage you won't find a better place to be.

  • An exciting journey

    Be part of the startup journey in a company that's actually earning revenue already, and take part in the experience of building a company. (Joining early also means you can claim a really cool role now before anyone else takes it!)

  • Room for creativity

    What you do will not be set in stone, nor is how we work – we want people who dare to try new things; we test everything from new sales and marketing methods to new customer engagement solutions and we try out new tech in order to find out what works best. If you have ideas that make sense, we will support you in realizing them.

  • Bootstrapping is over

    We're an early stage startup but we're no longer working out of café or a friend's spare room. We've got a nice office at a great location in the city center, do Friday breakfasts, go out to eat at funky new restaurants and sometimes even workout together. We don't have a ping-pong table yet, nor the possibility to exit the office through a slip-and-slide, but that's just a matter of time...

Ambitious but humble

We're a small but quickly growing team that is passionate about making a change. We value creativity and getting things done. We work hard and believe in collaboration - enabled by our flat, open and honest culture. We know that in order to be creative we need to make room for fun too! 

One day we'll meet a large international cooperation, the next day a small creative agency. This means we need innovative creators, tech nerds, driven sales reps as well as seasoned HR experts on our team. We believe talent may come from all over the world to join us at our Stockholm HQ to realize our vision.

Already working at &frankly?

Let’s recruit together and find your next colleague.

email
@andfrankly.com
  • Agostinho Neto
  • Anna Johansson D'Ath
  • Arnaud Henneville-Wedholm
  • Carlos Roberto Gomes Jr
  • Caroline Fjellner
  • Davron Ahunov
  • Eduardo Medrado
  • Erika Drakenberg
  • Frederico Costa Galvão
  • Henrik Carlsson
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